Naomi joined the LSR team in 2011 handling client services at the front desk in Mudgee. Today, she is the Head of Finance and Admin and carving a professional path for herself that she couldn’t find more rewarding. Refreshingly honest and truly inspiring, Naomi shares what it’s like to live and work in regional Australia.
What’s your favourite part about living in the Mudgee Region?
Mudgee is my home town so I’m probably biased! But hands down my favourite things are:
- Being close to my family
- No shortage of a great coffee
- Amazing (and Instagram-worthy) food
- Abundance of wineries
- Endless weekend activities
Proudest moment of your career so far?
Aside from being one of the longest serving team members within LSR, knowing that I have helped take LSR to where it is today fills me with an immense amount of pride. The processes I’ve created, systems I’ve introduced and team members I’ve helped recruit are things I get to witness in use every day, which is wonderfully satisfying.
What are your views on career opportunities at LSR?
The difference of working at LSR vs another smash repair, is that we promote learning and growth not only within the business but also personally. I am a good example of this as I have had such a great opportunity to grow and receive personal development training and I look forward to continuing this. We really enjoy having apprentices and trainees and it’s really satisfying to see them develop into fully qualified tradespeople. I am grateful for the encouragement and support Simon and his wife, Christie, have always given the entire team.
What is it like to work at LSR?
The environment at LSR is trusting, supportive and incredibly fun. As a team, we all look out for each other, celebrate wins and are enthusiastic and optimistic when adapting to changing markets or entering new territories. Our progressive Managing Director embraces new technology when it’s available and understands that working as a country repairer comes with challenges that we have every day. To make things run as smoothly as possible, the management team understands how to implement systems and processes that make our work days efficient and enjoyable.
What sort of changes and evolutions have you seen since joining?
When I started we only had one location and roughly 10 employees. Today we have two locations with state-of-the-art equipment and over 50+ employees. The rapid growth and desire to be experts in our industry is an evolution I couldn’t be more thrilled to be part of.
What do you enjoy most about working at LSR?
Above all, I feel like it is my business too. I am emotionally invested, which is not something many businesses entice you to do. I also enjoy the continuous education I’m constantly provided, being encouraged to speak up, create processes, immersing myself in every facet of the business, and training team members so that they can have the same opportunities for career progression that I have.
How would you sum up the culture at LSR?
The LSR culture is about having shared values, continuing education, being humble, celebrating wins and setting and achieving goals – together.
What would you like to see LSR do next?
Expand the business so that every regional Australian town gets the opportunity to have an ambitious and progressive business that focuses on making the local community a better place to live and work.
